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About EzContacts

EzContacts is a prominent online eyewear retailer based in the United States, specializing in contact lenses, prescription glasses, and designer sunglasses. Founded in 2002, the company has established a strong reputation for providing a wide range of eyewear products at competitive prices. With a commitment to customer satisfaction, EzContacts offers a user-friendly shopping experience and a diverse selection of eyewear brands, including popular names like Ray-Ban, Oakley, and Gucci. Their headquarters are located in Brooklyn, New York, and they serve millions of customers across North America and Europe.

Key Features of EzContacts

Exceptional Product Range

EzContacts boasts an extensive inventory of eyewear products, including contact lenses from top brands like Acuvue and Proclear, as well as a variety of frames and lenses. Customers can choose from thousands of styles, colors, and shapes, ensuring that there is something for everyone. The website allows users to filter their searches by brand, frame shape, and lens type, making it easy to find the perfect eyewear.

Competitive Pricing and Price Match Guarantee

One of the standout features of EzContacts is its commitment to offering the lowest prices online. The company provides a Price Match Guarantee, promising to refund the difference and beat any competitor's price by an additional 5% if customers find a lower price from an authorized retailer. This assurance, combined with regular sales and promotions, makes EzContacts an attractive option for budget-conscious shoppers.

User-Friendly Shopping Experience

EzContacts has invested in optimizing its website to enhance the customer experience. The site features a virtual try-on tool that allows users to see how different frames would look on their faces using their webcam. This innovative feature helps customers make informed decisions before purchasing. Additionally, the checkout process is streamlined, allowing for quick and easy transactions without hidden fees.

Customer Insights and Feedback

Positive User Reviews

EzContacts has received a significant amount of positive feedback from customers across various platforms. On Trustpilot, the brand holds a rating of 4.3 out of 5, with many users praising the ease of ordering, competitive prices, and prompt shipping. Customers frequently highlight their satisfaction with the quality of products received, as well as the helpfulness of customer service representatives. For instance, one customer commended the support received from a representative named Daniela, noting her patience and professionalism during a recent order issue.

Areas for Improvement

While the majority of reviews are positive, some customers have reported challenges, particularly with stock availability and order processing. Instances of items being out of stock after an order is placed have led to frustration among a few users. However, these concerns appear to be exceptions rather than the rule, as the overall sentiment remains favorable.

Promotions and Loyalty Programs

EzContacts offers a robust loyalty program known as the EZ Points Rewards Program. For every $2 spent, customers earn 1 EZ Point. Once a customer accumulates 250 points, they receive a $25 voucher for future purchases. This program incentivizes repeat business and encourages customer loyalty, making it a valuable addition to the overall shopping experience.

In addition to the loyalty program, EzContacts frequently runs promotional campaigns and discounts, allowing customers to save even more on their eyewear purchases. These promotions are often highlighted on the website, ensuring that customers are aware of current deals.

Frequently Asked Questions

Is EzContacts a legitimate retailer?

Yes, EzContacts is a legitimate online retailer that has been in business since 2002. They are an authorized seller of various eyewear brands and have received positive reviews from over 200,000 customers, confirming their reliability.

What is the return policy?

EzContacts offers a full refund on frames and contact lenses if returned within 30 days of delivery, provided they are in original packaging. However, prescription lenses are not eligible for a refund, and customers are advised to check specific conditions for returns.

How does the Price Match Guarantee work?

If you find a lower price from an authorized retailer for any eyeglasses, sunglasses, or contact lenses that EzContacts carries, you can request a price match after placing your order. If approved, EzContacts will refund the price difference plus an additional 5%.

What shipping options are available?

EzContacts provides various shipping options, including free shipping on eligible orders. Customers can choose the shipping method that best suits their needs during the checkout process.

Can I use my vision insurance with EzContacts?

EzContacts does not directly process vision insurance claims, but customers can submit their receipts to their insurance providers for reimbursement. It is advisable to check with your insurance company regarding coverage for eyewear purchases made through EzContacts.

How can I contact customer service?

Customers can reach EzContacts' customer service through their website's contact form, via email, or by calling their toll-free number. The company is known for its responsive and helpful customer support team, ready to assist with any inquiries or issues that may arise.