87% Off Matboard and More Promo Codes (1 Active) Sep 2024

About Matboard and More

Matboard and More is a leading online retailer specializing in custom matting and picture framing solutions. Founded in 2012 by Mehdi Kajbaf, the company has carved a niche in the art and framing industry by offering a wide range of customizable mat boards, backing boards, and framing accessories. With a commitment to quality and customer service, Matboard and More caters to artists, photographers, and DIY enthusiasts, ensuring that every product is tailored to meet individual specifications.

Distinctive Features of Matboard and More

Matboard and More stands out in the competitive framing market due to several key features:

• Customization Options: Customers can create custom mat boards in various sizes, colors, and styles, allowing for a personalized touch to their artwork.

• Quality Assurance: The company emphasizes the use of high-quality materials, ensuring that each mat board is durable and visually appealing.

• User-Friendly Website: The website offers an intuitive design tool that helps customers visualize their selections, making the ordering process straightforward and enjoyable.

• Fast Turnaround: Matboard and More is known for its efficient production and shipping times, often delivering orders promptly, which is crucial for artists on tight deadlines.

• Educational Resources: The company provides helpful guides and videos on how to measure and select the right mat board, enhancing the customer experience.

Insights from User Reviews

User feedback on Matboard and More highlights a generally positive experience, particularly regarding product quality and customer service.

• Quality Products: Many users express satisfaction with the quality of the mats, noting that they are well-cut, vibrant in color, and fit their frames perfectly. One customer remarked, "Beautiful mat for my painting! Just the color I needed, dimensions were perfect, and the edges masterfully clean" .

• Excellent Customer Service: Reviews frequently mention the responsive and helpful customer service team. Customers appreciate the prompt communication, with one stating, "I was able to call and ask about a question I couldn't find the answer to on the site, and the response was prompt, helpful, and professional" .

• Shipping and Packaging: While most reviews are positive, some users have noted issues with shipping and packaging. A few customers reported that their packages arrived bent, although the mats themselves were undamaged. Feedback like, "The cardboard within the wrapping wasn’t very stiff or supportive," indicates room for improvement in packaging methods .

• User Experience: The website's design and functionality receive praise, especially the visual representation of selections during the ordering process. Customers find it easy to navigate and customize their orders, which enhances their shopping experience.

Promotions and Loyalty Programs

Matboard and More frequently runs promotions and discounts, particularly during holiday seasons and special events. Customers are encouraged to sign up for their newsletter to stay updated on the latest offers.

Additionally, the company has a loyalty program that rewards repeat customers with discounts on future purchases. This program not only incentivizes customer retention but also fosters a sense of community among artists and framing enthusiasts.

Frequently Asked Questions

What types of mat boards does Matboard and More offer?

Matboard and More provides a variety of mat boards, including standard and custom sizes, colors, and textures. Customers can choose from options like single mats, double mats, and specialty mats designed for specific artwork types.

How long does shipping take?

Shipping times vary based on location and order size, but Matboard and More is known for its fast processing times, often shipping orders within a few days.

Can I return my order if I’m not satisfied?

Yes, Matboard and More has a customer-friendly return policy. If you are not satisfied with your order, you can contact their customer service for assistance with returns or exchanges.

Is there a minimum order quantity?

No, Matboard and More does not have a minimum order quantity, allowing customers to order as many or as few items as they need.

How can I contact customer service?

Customers can reach Matboard and More's customer service through their website's contact form or by calling their support line. They are known for providing prompt and helpful assistance.

Matboard and More continues to thrive in the custom framing market by prioritizing quality, customer satisfaction, and innovative solutions tailored to the needs of artists and hobbyists alike.